Online
term plans are evoking great interest among consumers and insurers. For
consumers, these online plans are quick, easy to buy and come at a lower
premium than what they would have paid if purchased through an agent.
Since these term plans offer no benefits on
maturity, the attractive pricing has been the unique selling proposition or the
USP of these plans, leading to a price-war. However, as a consumer, there are
many other factors, besides the price, that are worth considering before you
sign on the dotted line. Before buying the policy, over and above the premium
payable, you must also know the following -
§ Claims settlement ratio: In
a term plan and more so for those purchased online, the claims settlement ratio
i.e. the number of claims settled out of every 100 claim requests made to the
company is of critical importance. A higher ratio not only speaks about the
customer services of the particular insurer but also assures you that your
beneficiaries/ nominees will not face any problems in case of an unfortunate
eventuality.
§ Claims intimation TAT (turnaround time): This is the time period
within which the beneficiary/nominee must inform the insurer in written form
about the death of the policyholder. During a crisis, it may not be possible to
inform the insurer of the same. Therefore, you must check with the insurer
about the time period within which the insurer must be informed. See to it that
the policy provides a reasonable amount of time.
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